• Can I phone or e-mail an order for pick-up?
Of course! The best way to place an order is through our online ordering system. However, you can also contact us at any of our locations and one of our Managers would be happy to assist you with placing an order over the phone or via email.
  • Do you accept call-ahead orders for same day pick-up?
Because we receive a large volume of pick-up orders for each day, we request that all call-ahead orders be placed by 5:00pm the day before. When circumstances allow, we do our best to accommodate same day pre-order requests, but in any event, you may always come into the shop during our regular business hours and purchase any number of cupcakes as a walk-in customer.
  • If I placed a pre-order, do I have to wait in line?
Not at all! If you placed a pre-order, you can walk into the store and one of our Store Associates would be happy to assist you and retrieve your order.
  • Do I need to pre-pay?
For all pick-up and delivery orders, we kindly request payment in advance. Our delivery drivers do not accept cash on delivery.
  • Can I order a flavor that is not available on the day of the week I will be picking up my cupcakes?
Unfortunately, we are only able to offer the selection of flavors available on our menu on the day of your order. However, we do make exceptions for large catering or corporate orders of 10 dozen or more per flavor. Please one of our locations and a Manager would be happy to assist you with your order.
  • Does Buttercup Bake Shop deliver?
Yes! Buttercup Bake Shop delivers in Manhattan. The minimum order for delivery is one dozen cupcakes. Please allow a three-hour time window for delivery.
  • What is the earliest time I can have my cupcakes delivered?
We deliver seven days a week. Our earliest three-hour delivery window is 10am to 1pm. Our latest delivery window is 4pm to 7pm.
  • Can I have my cupcakes shipped to me?
Currently we only offer delivery in Manhattan.
  • Does Buttercup Bake Shop only bake cupcakes?
NO! Our menu includes over 100 products including cakes, pies, bars, macaroons and puddings and we regularly add exciting new flavors and baked goods. For daily flavor offerings, please refer to the menu on our website. In addition to our baked goods, we serve a variety of specialty coffees, teas, espressos, and lattes.
  • Does Buttercup Bake Shop sell mini-cupcakes?
Yes, we do offer mini cupcakes! Mini cupcakes are available in quantities of 1 dozen mini cupcakes per flavor or a variety pack.
  • How do I store my cupcakes?
We recommend that you store your cupcakes at room temperature. If you will be consuming the cupcakes more than 24 hours after purchasing them, you can freeze them and they are good for up to 10 days after they are purchased. To thaw them, leave them at room temperature for 2–3 hours before they are to be served.
  • Do I need to order my cupcakes in advance?
Not at all! We are happy to serve walk-in customers. For our store locations and hours, please.